What happens if my payment fails?

If your payment fails, you will receive an email from Stripe – our payments platform - letting you know that your payment details need updating. 

We will retry a failed payment 4 times within 3 weeks of the payment due date. Until this payment is made, you won’t be able to access to your content. 

You will also see that there was an issue with your payment when you log in to your account on redwhale.co.uk. On your welcome page, you will see a banner which tells you that payment has failed and that you need to update your details in order to continue accessing your content. 

If your payment fails after 5 attempts, you will not have access to any content, other than what is free to all, and your subscription will be stopped. You will still be able to log in to your redwhale.co.uk account if this happens.